I’ve posted the latest episode from the All The Responsibility, None Of The Authority podcast on how to be an effective product manager. The topic for this episode is something I’ve written about a few times – the product management system of record.
We do a lot of stuff in the course of being product managers, but most of our output – customer interview notes, value propositions, sales support materials – has no defined place to live. This means it’s difficult to collaborate around the information, and it’s difficult to get evergreen value out of it. In this episode I outline a system of record for all this product management output that your product management organization can create out of existing tools, like a wiki. (At least until someone builds a commercial system for us.)
I am presenting a workshop on this topic – Building A Product Management System of Record With Baling Wire and Chewing Gum – at the San Francisco Product Summit later this week. Check it out if you can. Otherwise, I’ll make sure you hear about the recording if there is one, or I’ll do a video of the workshop at a later date and share it to the community.
- Why we need a system of record
- What to put in it
- How doing a little extra manual work will pay off in making us much more effective
- How to start creating a system of record for customer interactions using a wiki
- Potential risks and disadvantages of my proposed wiki-based, “baling wire and chewing gum” system of record
Please let me know what you think in the comments on this post.
- There are no special notes or links for this episode, but when I get videos and further instructions up, I’ll update this article to link to them.
The feed for the podcast is http://nilsdavis.com/feed/podcast. It should be available on iTunes in a few days, and I will update this article when that happens.
I hope you enjoy this episode! Please let me know what you think, and if you’d like me to cover any particular topics. Feedback is really motivating!
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[…] are solving. You can use a tool like Hubert’s ProductBoard, or you can try to roll your own (Nils had a podcast about this last year). This information comes from Support, Design, Product, Sales, Marketing, and your own […]
[…] 2014 at the Product Management Summit in San Francisco. Nils was presenting some ideas on a “roll your own product management system of record,” while Hubert was there to talk about the product he was building – a real product […]